United Mobile ha chiuso i battenti [was: UM +44 vi funzionano?]

[Akito-H]

Mah.... così all'improvviso.

[umts3]

Questa lettera:


From: Partnersupport | United Mobile
Subject: United Mobile Partner Information
To:
Date: Thursday, April 9, 2009, 4:10 PM
Dear Partner

As world-leader in low-cost roaming services, United Mobile has started with new initiatives into 2009 focusing on improving our service to you. As a part of that program we have invested millions in the past two years into the development of our new service that allows us to increase our quality-of-service levels significantly. Most of our customer base is already using the new service.

To benefit from the new service, you need to switch to distributing the new United-Mobile SIM card. Simultaneously, your existing clients will also get a new number with a +44 prefix ( UK ) which is cheaper to call, more reliable and provides greater worldwide coverage with more roaming partners.

Customer complaints in the last few weeks have dramatically increased regarding the accessibility of the +423 SIM card, especially from landline carriers. We have undertaken massive efforts to solve the problem but were unable to do so.

Due to this problem and the involved legal dispute our partner Mobilkom has notified us that the +423 platform will be switched off today.

We deeply regret this measure, but are offering you to supply all of your active customers with free +44 SIMs and a free call-value top up of 10€. Additionally existing call value can be migrated from +423 to +44 SIMs.

Should you have any questions, please do not hesitate to contact us at customer.service@united-mobile.com

Yours sincerely,

Sven Donhuysen


Presa dal sito Can't reach UM, can't reach my UM UK number, no reply to e-mail... - Page 5 - PrePaidGSM.net Forum alla fine lascia pochi dubbi. Il più è capire i tempi necessari per il rpristino.

La mia icq cmq non va. Si aggancia a vodafone ma non si riesce a chiamare.

AndreA ci sai dire qualcosa in più?

[fabio.but]

Questa lettera:


From: Partnersupport | United Mobile
Subject: United Mobile Partner Information
To:
Date: Thursday, April 9, 2009, 4:10 PM
Dear Partner

As world-leader in low-cost roaming services, United Mobile has started with new initiatives into 2009 focusing on improving our service to you. As a part of that program we have invested millions in the past two years into the development of our new service that allows us to increase our quality-of-service levels significantly. Most of our customer base is already using the new service.

To benefit from the new service, you need to switch to distributing the new United-Mobile SIM card. Simultaneously, your existing clients will also get a new number with a +44 prefix ( UK ) which is cheaper to call, more reliable and provides greater worldwide coverage with more roaming partners.

Customer complaints in the last few weeks have dramatically increased regarding the accessibility of the +423 SIM card, especially from landline carriers. We have undertaken massive efforts to solve the problem but were unable to do so.

Due to this problem and the involved legal dispute our partner Mobilkom has notified us that the +423 platform will be switched off today.

We deeply regret this measure, but are offering you to supply all of your active customers with free +44 SIMs and a free call-value top up of 10€. Additionally existing call value can be migrated from +423 to +44 SIMs.

Should you have any questions, please do not hesitate to contact us at customer.service@united-mobile.com

Yours sincerely,

Sven Donhuysen


Presa dal sito Can't reach UM, can't reach my UM UK number, no reply to e-mail... - Page 5 - PrePaidGSM.net Forum alla fine lascia pochi dubbi. Il più è capire i tempi necessari per il rpristino.

La mia icq cmq non va. Si aggancia a vodafone ma non si riesce a chiamare.

AndreA ci sai dire qualcosa in più?

Anche io ho ricevuto questa lettera, che accompagnava la nuoca sim + 44.

Tra l'altro... io ho interpretato che le +423 è come se venissero sostituite in immediato futuro dalle +44 per colpa di eventuali problemi di clonazione delle +423 stesse. Questa cosa è molto preoccupante perchè ho visto che le +423 e +44 hanno tariffazione differente.
Per esempio, la prossima settimana devo andare in Rep. Dominicana e oltre al fatto che sarò scoperto perchè non so se questo casino si risolve, la +44 sembra non prenda perchè non è esspresso nessuna voce nella pagina delle tariffe.

L'altra mia +423 segna vodafone ma è inutilizzabile.

Speriamo si risolva qualcosa